Return Policy
At VingE.shop, we want you to be completely satisfied with your purchase of vintage bags and cameras. That’s why we offer a 30-day money-back guarantee on all our items. If for any reason you are not happy with your purchase, you can return it to us within 30 days of the delivery date for a full refund.
How to Initiate a Return
To initiate a return, please contact our customer service team at contact@vinge.shop or call us at +1 714-699-9465. Please provide your order number and a brief explanation of why you wish to return the item. We will guide you through the return process.
Conditions for Returns
- The item must be returned in the same condition as it was received.
- All original packaging, tags, and accessories must be included with the return.
- The item should not show signs of wear and tear that were not present upon delivery.
- Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refunds
Once we receive and inspect the returned item, we will process your refund within a reasonable timeframe. Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item on our website.
Contact Us
If you have any questions about our return policy, please don’t hesitate to contact us at contact@vinge.shop or call us at +1 714-699-9465. Our address is 1154 N 5th St, Minneapolis, MN 55411, US.